What is your return policy?
We offer free 30-day returns and exchanges for customers in Canada, the US, UK, Australia, and Europe, starting from the day your order is delivered or picked up in-store.
Returns are refunded as store credit.
What items are eligible for return?
To qualify for return or exchange, items must be:
- In original condition (unused, unworn, undamaged)
- In all original packaging (tags, box, pouch)
- Returned as a complete set if originally sold as one
Final-sale items and gift cards are non-returnable.
How do I start a return or exchange?
Contact us at info.jadejuri@gmail.com to request approval before shipping your return.
Once approved, send your package to:
636 Wilson Ave, North York, ON, M3K 1E1, Canada.
After we receive and inspect your item, store credit will be issued within 10 business days.
Can I return an item bought in-store?
Yes, in-store purchases can be exchanged within 30 days at our retail locations, provided they meet the same conditions as online orders.
What if I sent back the wrong item?
Due to logistics and customs restrictions, Jadejuri cannot reship or store non-Jadejuri items mistakenly returned.
Please double-check your parcel contents before shipping.
What is your return policy?
We offer free 30-day returns and exchanges for customers in Canada, the US, UK, Australia, and Europe, starting from the day your order is delivered or picked up in-store.
Returns are refunded as store credit.
What items are eligible for return?
To qualify for return or exchange, items must be:
- In original condition (unused, unworn, undamaged)
- In all original packaging (tags, box, pouch)
- Returned as a complete set if originally sold as one
Final-sale items and gift cards are non-returnable.
How do I start a return or exchange?
Contact us at info.jadejuri@gmail.com to request approval before shipping your return.
Once approved, send your package to:
636 Wilson Ave, North York, ON, M3K 1E1, Canada.
After we receive and inspect your item, store credit will be issued within 10 business days.
Can I return an item bought in-store?
Yes, in-store purchases can be exchanged within 30 days at our retail locations, provided they meet the same conditions as online orders.
What if I sent back the wrong item?
Due to logistics and customs restrictions, Jadejuri cannot reship or store non-Jadejuri items mistakenly returned.
Please double-check your parcel contents before shipping.
What materials are used in your jewelry?
All Jadejuri pieces are made with 925 Sterling Silver, 18K Gold-Plated Brass, or Gold Vermeil, Silver-Plated Brass carefully finished to ensure durability and shine.
How do I care for my jewelry?
To keep your jewelry shining longer:
- Store it in a dry place away from sunlight and humidity.
- Remove jewelry before showering, swimming, or exercising.
- Clean gently with a soft cloth after each wear.
Is your jewelry hypoallergenic?
Yes, all pieces are nickel-free and lead-free, safe for sensitive skin.
Do your gold-plated items tarnish?
All Jadejuri pieces are coated with an advanced anti-tarnish layer, but exposure to chemicals, sweat, or perfume may cause natural wear over time.
We recommend storing them in the original pouch when not in use.
Do you offer warranty coverage?
Yes. All Jadejuri jewelry includes a 6-month limited warranty covering manufacturing defects.
Email us at info.jadejuri@gmail.com with photos and your order details, and our team will assist you.