Shipping policy
ORDER + SHIPPING
General Information
All orders are processed and shipped from our studio in Toronto, Canada (636 Wilson Avenue, North York, ON M3K 1E1) within 24–48 hours of purchase.
Shipping times indicated below are approximate and exclude weekends, holidays, or unexpected courier delays (weather, customs, or volume-related).
Shipping fees are calculated at checkout based on your location and order subtotal before taxes and discounts.
Canada
| TYPE OF SHIPPING | THRESHOLD | PRICE | SHIPPING TIME |
|---|---|---|---|
| Express | Orders below C$75 | C$19.95 | 1–2 business days |
| Express | Orders C$75 and above | C$9.95 | 1–2 business days |
| Standard | Orders below C$75 | C$9.95 | 3–9 business days |
| Standard | Orders C$75 and above | Free | 3–9 business days |
United States
| TYPE OF SHIPPING | THRESHOLD | PRICE | SHIPPING TIME |
|---|---|---|---|
| Express International | Orders below US$200 | US$35.00 | 2–3 business days |
| Express International | Orders US$200 and above | US$20.00 | 2–3 business days |
| Standard International | Orders below US$200 | US$20.00 | 4–8 business days |
| Standard International | Orders US$200 and above | Free | 4–8 business days |
Europe (Austria, Belgium, Czechia, France, Germany, Italy, Netherlands, Spain, Switzerland, and more)
| TYPE OF SHIPPING | THRESHOLD | PRICE | SHIPPING TIME |
|---|---|---|---|
| Express International | Orders below €200 | €40.00 | 4–7 business days |
| Express International | Orders €200–€300 | €20.00 | 4–7 business days |
| Express International | Orders €300 and above | Free | 4–7 business days |
| Standard International | Orders below €200 | €20.00 | 6–10 business days |
| Standard International | Orders €300 and above | Free | 6–10 business days |
Australia & New Zealand
| TYPE OF SHIPPING | THRESHOLD | PRICE | SHIPPING TIME |
|---|---|---|---|
| Express International | Orders below A$300 | A$55.00 | 4–7 business days |
| Express International | Orders A$200–A$300 | A$25.00 | 4–7 business days |
| Express International | Orders A$300 and above | Free | 4–7 business days |
| Standard International | Orders below A$200 | A$45.00 | 6–10 business days |
| Standard International | Orders A$300 and above | Free | 6–10 business days |
Additional Information
Order Processing
All in-stock items are prepared for shipment within 24–48 hours. Orders placed on weekends or holidays will be processed the next business day.
Split Shipments
If an order includes multiple items, dispatch times may vary depending on stock availability. Items may be shipped separately at no extra cost to you.
Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by your destination country.
Jadejuri is not responsible for these additional charges or for delays caused by customs clearance.
Lost or Missing Packages
Jadejuri uses trusted third-party carriers. Once a package is marked as “Delivered” by the courier, Jadejuri is not liable for lost, stolen, or unclaimed packages.
If you encounter a delivery issue, please contact the courier directly and email us at info.jadejuri@gmail.com for assistance.
Need Help?
If you have any questions about shipping or delivery, please contact us at
📧 info@jadejuri.com
📍 636 Wilson Avenue, North York, ON, Canada M3K 1E1